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Help from the Community - The eBay Community
Help from the Community
The place for eBay buyers and sellers to ask questions about buying and selling on eBay.
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Member To Member Support

The place for eBay buyers and sellers to ask Community Experts questions about buying and selling on...

5057 Posts

Ask Me Anything

Come in and ask your questions during the hour session. All questions will be answered by eBay's Com...

3 Posts

Activity in Help from the Community

"Signed For" return labels

Hi, Has anyone asked a purchaser to return an item by signed for delivery?Someone has aked me for a returns label and Ebay only do a standard returns one and I want my item to be signed for. Purchaser refuses do comply. Has anyone else had this probl...

eBay delivery services not updating

I am in the UK and on the 3rd October bought a camera from the US. It was posted the following day and visited various West coast locations before eventually arriving at the Los Angeles Consolidation centre on the 7th where it was shown on the tracki...

credir card issues

Hello, I am trying to sell a product but however i cannot use my valid credit card . It says that we cannot provide this card. Can you help me please ? Thank you

About aparcel

I was supposed to get parcel today I've emailed the seller few times with no reply and it says it's not even been dispatched yet if there not going to answer I would like my money back

Return Postage

Hi I've arranged a return, printed the label provided which covers 0-2kg but when I have taken the item to the post office this morning the item is 2.6kg. How do I go about getting a label to cover this? The seller has never had a return before so is...

User avatar by Community Newcomer
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MONEY

Why has an extra £5.99 came out of my account? On Monday I bought 3 separate items, one item priced at £5.99, another at £4.49 and finally one at £3.95. And on this day a separate £5.99 has been taken from my account. Does anyone know why? Is there f...

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  • 1 replies
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Chargeback dispute

Hi I sold 5 items to an international buyer. Tracking shows delivered but seller opens 5 return requests. 1.Does not fit eBay auto authorise return2. Did not like changed my mind eBay auto authorise returnThree remaining items claims they were not as...

User avatar by Community Newcomer
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  • 0 replies
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payment holds

I have been a business seller with ebay for 5 years, and more than that as a private user. I have top 100% feedback and never had an issue ever. When i started as a business seller ebay held payments for 3 sales until they could see i was legal. now,...

Royal Mail Tracking

I'm a buyer.Royal Mail tracking info on eBay has a tracking number that starts 050, is this an eBay generated tracking number as royal mail tracking has GB in it..

Account update

I have recently been asked to update my account. I uploaded drivers licence as ID. How long before Ebay stops asking me to update my account?

User avatar by Community Newcomer
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Order number 05-07646-50469

To whom it may concern, I had placed order for the above order but still havent recieved the product . The order was expected by the 1st of September . If you need more information please let me know. Thank you. Kind regards, Oskar Hangurbadzo

Ebay authenticator 'man handling' items

AUTHENTICATOR....UNABLE TO REPACKAGE ITEMS IN A PROFESSIONAL MANNER...260£ YEEZYS NOT WRAPPED PROPERLY TROWN BACK IN BOX TO RUB AGAINST EACH OTHER ALL THE WAY HERE ....A SUEDE FINISH TARNISHED ...YOU SHOULD BE ASHAMED OF YOURSELF ...CUSTOMER SUPPORT ...

Refund timescale

I bought and paid for a bike , £715 , from my bank account and the seller cancelled the purchase the day after ..3 days later it still says "cancellation pending " .. how long should it take to get refunded? Its impossible to talk to anyone from ebay...

selling

l have a problem with a seller who paid less than the price of the item. the buy it now was the price but seller said paid using the offer which was automatically accepted. l didnt see the offer or accept it . l received emails and the seller was acc...

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Micro payments

Hi I am new to ebay, is it just me or is it very complicated to sell on ebay? Can anybody get hold of a human at ebay? Can any body point me in the right direction? Ebay have sent me payments so i can verifiy my bank account where do i go to give eba...

User avatar by Community Newcomer
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Returning a faulty item via Ebay.

I recently bought an item which turned out to be damaged. Seller agreed for it to be returned and Ebay advised I print off return labels. I did so and labels were printed for return via Royal Mail. Item was originally delivered by Hermes so how do I ...

Sad buyers

I purchased an item recently, while awaiting on the delivery I was contacted by the seller that "they were cancelling the order because it cost to much to ship"!! I paid the shipping charge that came listed with the item. How do I make a general comp...

Receiving my money

I sold a item on eBay last Friday, seller had paid for the bike and collected it the next day. The money says it has gone through but it's stuck on hold. I have been unable to receive the money, when I go into my account it asks for a six digit code ...

User avatar by Community Newcomer
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  • 1 replies
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Returns

I received an item which wasn't as described. I returned the item which the seller. He reposted it. A few days passed so I contacted eBay for help with a refund as I hadn't heard from the seller. eBay then sent me a returns label, I explained it had ...

Can’t actually get any help from ebay

Hi EbayersI bought some cotton from a seller and they sent a completely different colour to the one ordered. I started a return and reordered and added a note describing the product to make sure I got the correct colour this time. Second one arrived ...

User avatar by Community Newcomer
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  • 1 replies
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My order not yet delivered

Hi, hope every one doing good, i place my 2nd order for lent remover product for 100 items on 28Sep, i am waiting till 19 Oct not yet delivered, in betweent they email me that we will refund you, but not yet refunded, after that i give them offer tha...

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Revise listing

I can't increase my fixed price. Any ideas? Says I've been selling a lot and need to speak to a representative . No way of getting through to one. Pls help.

New format

I am so unhappy with the new layout on eBay. Your new listing are totally useless and unhelpful. My browsing is now not a pleasure and i am not able to shop as i was. Total complete mess up. I want to return to the old format. How can I do this?

User avatar by Community Newcomer
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  • 1 replies
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Item not progressed due to "major event"

Hi, I posted an item that has not progressed due to a "major event". Company is Hermes with whom I have never had a problem. I can't speak to anybody just get the annoying digital answer that it is due to a "major event" ie nothing more than I alread...

Anti-scalping rules.

This is more feedback than a help request, but I wish to request that ebay start implementing some policy changes to prevent scalpers from making listings. This problem has reached a critical point where scalpers are now selling goods that they have ...

User avatar by Community Newcomer
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  • 2 replies
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Refund

I have returned a shopping trolley to a seller for a refund because he has sent me the wrong colour shopping trolley but he has not responded. I have sent him three messages but he have not replied. I am frustrated and disappointed as a direct result...

User avatar by Community Newcomer
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  • 1 replies
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Defective item

Hi I received an defective item , and I would like to speak with an ebay agent . Do you have an ideea where or how cand I speak with an agent? Because the seller i bought it from doesn't want to admit this and will not give me a refund . Many thanks

False price con.

Why does eBay allow sellers to advertise items at totally false prices. Many times,after going to the item page, nothing is priced as stated. Total and utter scam!

Cant pay for my item

Good evening! I brought a phone last night but I have not been able to pay for it. Used 2 different cards , have the funds readily available but the payment won't go through. Tried numerous times. Checked all the details are correct.I brought another...

User avatar by Community Newcomer
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refund

hi we contact the seller saying they was number 17 was missing they said they would get it sent out but they not sent it so was wondering if they anything you can do or get me a refund plz

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User avatar by Community Newcomer
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Resolved! Need to print invoices for items purchased

Need help, I know this has probably been asked several times in the past. I need to print invoices for purchased items for my husbands accountant. have gone round and round trying to search help but nothing. There use to be an option on the right han...

Zero Rated VAT

Hello, I sell items world wide however since this whole Brexit thing Ebay have been charging / taking VAT off the final price for the Goods. I charge zero rated VAT as the items I sell are used (Global Accounting). Last week I had a brief conversatio...

Serial bidder/ none payer

I have a buyer who has bid, but not paid. I'm on the 3rd day, but it looks like, from her reviews, that she is a serial bidder and none payer. I want to cancel sooner than the 4 day wait, but don't like the 3 options given as they are not true.I also...

Late delivery defect

I have just asked for a late delivery defect be removed because it was royal mail that held onto the package because it should have gone through as large letterI always send a £2.50 cartridge through ebay as letter because when i enter the weight if ...

User avatar by Community Newcomer
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  • 2 replies
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Delayed Ebay messages?

Is it possible that although I am receiving messages within minutes of them being sent the replies that I send very quickly are not arriving for some while, maybe over an hour? I appreciate that all IT traffic goes via so many channels there may not ...

User avatar by Frequent Community Member
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Seller says they did not receive my return

Hi, I purchased three tops from a seller but they were too small so I asked for a refund and sent them back. I have received an email from ebay saying that the seller has not received them. I have proof of receipt from Royal Mail and checking on Roya...

User avatar by Community Newcomer
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Ebay Return Postage Service

I wonder if someone could guide me in the right direction. I printed off a Ebay return label, but I never used it as the in was going to cost more then amount quoted. I used another carrier to return my parcel. I was charge for this label when I rece...

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  • 1 replies
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item not as described and faulty

Hope you can help me! I ordered a phone described as brand new, However since arriving the phone has pretty much fallen apart with only 3 months use. (Long story short) I'm unable to open a case as the seller has deleted the listiing after telling hi...

User avatar by Community Newcomer
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  • 1 replies
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Hermes!

Hi, I arranged for Hermes to collect the parcel from the seller. It was collected and since then they have told me several lies and finally admitted that they have lost the parcel. This is not the sellers fault. It was also my decision to use Hermes....

User avatar by Community Newcomer
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  • 1 replies
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item returns

I need to know where I stand with an item I sold as 9carat gold and diamonds which is exactly as described and listed as I don't accept returns but the buyer wants to return it ?

User avatar by Community Newcomer
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not recieved item

Hi , I was wondering if anyone can help me, I placed an order as a guest and it has not bee delivered .I can not get in ouch with the supplier as I dont have a Ebay account and I cant get in toch with Ebay as I dont have an account, can anyone please...

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REFUSING A REFUND

HI THERE CAN SOMEONE HELP ME A BUYER BOUGHT A SINGLE FROM ME I PLACED THE DESCRIPTION AS THIS the beatles vinyl a hard days night single r5160 PLEASE SEE DESCRIPTION FOR MORE. ok heres the write up im advertising this item as a beatles hard days nigh...

User avatar by Community Newcomer
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  • 3 replies
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Serious Data Breach

Hi all, I tried to contact the customer service to report serious Data Breach 2 times.I logged into my account and saw all the details for 3 other ebay sellers!I noticed that this happen when I use my laptop and I keep a tab open for a few hours and ...

Kanstantsin

Hello! I didn’t receive the goods and the ebay refused me a refund! The seller and EBEY refer to the track from the postal delivery service! Note DELIVERY BY POST CODE! But I gave my full address, house and apartment numbers! Mail is delivered home a...

User avatar by Community Newcomer
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Restricted Account

I received an email this morning telling me my account had been restricted due an error on registration.Well that was twenty one years ago !EBAY will not tell me what this is all about And why it has taken 21 years to notice it .In the meantime along...

User avatar by Community Newcomer
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UNABLE TO ACCESS MY OLD ACCOUNT

I have been a member for many years and had a massive positive feedback historyOwing to discontinuing Sky Yahoo email for being refused access for some reason in attempting to change my email address to gmai everthing was lost. I can start again but ...

User avatar by Community Newcomer
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  • 2 replies
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Resolved! Buyer initial offer has been received by wasy of a question not via the make an offer option

Hi Ive just posted an item for sale (not sold on ebay really) and already received an offer. However the offer has come in via a question email and not via the submitt and offer option hence no offers are presently showing. I am looking for recommend...

User avatar by Community Newcomer
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Sale

Buyer contacted me to say item not received. History shows two sellers have paid same amount for my item I sent to one eBay advised now other is saying she hasn't received. How do I contact eBay via phone or email? Not an option for what I need! Than...

Concern Over Buyer

Hi All, I just recently had an auction for a phone and it was won by a person with 0 feedback who then sent me a question about the phone, which concerned me a little. I normally would get the questions prior to someone commiting to buy. The buyer ha...

User avatar by Community Member
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  • 1 replies
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Relisting problems

Hi when I try to relist unsold items when I pres relist, I get a message this page is not recognised and I get signed out of my Ebay account, when I try and sign in again I gat signed into a site where all prices are in $$ and not ££I have spoken to ...

User avatar by Community Newcomer
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  • 2 replies
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Limited Listing

We sell a few products through Ebay but due to the limited listing we can't list all of our products, is there a way to increase the amount of products we can list?

User avatar by Community Newcomer
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Resolved! Model train filters missing

Has anyone else noticed Ebay have lost the categories for the gauges/scale of trains? (Older listings have them, newer ones don’t. You also can’t refine the search by gauge/scale in the category selection)

Return

Hi.I bought a pair of jeans but they didn't fit. Seller accepted the return and I paid return postage. buyer only refunded me cost of jeans and not my original postage paid. Is this correct?thank you

User avatar by Community Newcomer
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  • 6 replies
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Selling fee promotion

HiI took up the offer for the 80% reduction in fees this weekend....I have the offer format on my auctions...if I accept an offer so therefore the item ends before the seven days do I then loose out on the 80% off fees deals and have to pay the stand...

User avatar by Community Newcomer
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  • 1 replies
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Advice urgently please

I was sent a used, damaged item which was listed as brand new. The machine had food on blade, discoloration outside all over, scratches and dents all over but hey no let's not blame ourselves let's blame dpd!! The seller accused the courier team havi...

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  • 1 replies
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Help

I just send a refund to a customer instead of cancelling the item (the item has gone missing before I have sent it) I think it has taken the money from my account as they havnt paid me yet, how do I sort that out?

postage to incorrect address

hellorecently sold a item on my listings and as the buyer paid straight away i posted the item the next day.one week later ( yesterday 18th oct ) i received a message stating the item was not received.checked my proof of posting slips and found the i...

User avatar by Community Newcomer
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  • 1 replies
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Not getting any views on items..

I have noticed over the last few days that when I list items they are not getting the amount of views I would usually expect. Today I listed a piece of antique Royal Doulton, according to the stats, no one has even looked!! I am assuming it is ebays ...

Item not

I am very disappointed with ebay because ebay claim to protect seller but I don't think is the case, I send i item with tracking signed for and the item was delivered and signed with the name of the buyer but he claim he didn't receive the item then ...

Item not recieved

I order a Sony Xperia XZ Premium 64GB 5.5 but it did not arrive I have been in touch with the company but they just tell me to report it to paypal and they will refund me. But the tracking shows it has been paid for by me but not despatched. Palpay w...

User avatar by Community Newcomer
  • 53 Views
  • 2 replies
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Buyer lied about I offered refund

Buyer lied I offered a refund, I have not contacted buyer and buyer has not contacted me. The footwear was brand new. There is no evidence on conversations. eBay first sided with me then sided with her. At first she claimed the description was wrong,...

User avatar by Community Newcomer
  • 43 Views
  • 1 replies
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Scam buyer

Hi, I'm currently selling a substantial item on eBay and was approached by somebody (somebody@outlook.com)wanting to purchase outside of eBay alarm bells rang straight away and searched for similar instances so thought I would play him and low and be...

User avatar by Community Newcomer
  • 69 Views
  • 4 replies
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Secure buying on EBay Motors

I am interested in buying a car - though not found on EBay. The vendor and car are abroad in Europe and he has said that I can pay EBay Motors with the security of a 5 day returns policy if I'm not satisfied with the car. Is this possible and how can...

Not permitted to make offer.

An item I'm interested in has a "make offer" box as well as an auction time and minimum bid. I'd like to make an offer (of below the auction reserve) but when I go to "review bid" I get a message "Sorry, you are not allowed to purchase this item. Thi...

User avatar by Community Newcomer
  • 59 Views
  • 4 replies
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Non delivery claim

HiRecently asked about non delivery which was sorted. I now have a different buyer claiming their item wasn't received. However I've provided the tracking information to the claim and I have screenshots of the Royal Mail website showing it was delive...

User avatar by Community Member
  • 61 Views
  • 5 replies
  • 1 kudos

EBAY asking for verification

I am a business seller on EBAY. Have been for over three years. EBAY is now asking for verification of account with passport, driving licence. But they are not in BUSINESS name. I do have a bank account in business name. I have sent copies of my pass...

User avatar by Community Newcomer
  • 64 Views
  • 6 replies
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Looks Scam

I got an invoice for buy is Car with email eBay.co.uk .They asked me to pay the payment to the bank. account NTG Transport Ltd. It looks scam to me.Did any one see this kind issue? I am in cofusion is it scam or real one.

User avatar by Community Newcomer
  • 64 Views
  • 7 replies
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Scammer

All weekend a scammer has had 1300 cars vans and campervans for sale ..Ive reported him to ebay yet 3days later he is still on dont Ebay care ????

User avatar by Community Newcomer
  • 34 Views
  • 1 replies
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person won my phone but from Mexico.

Hi all, im selling a mobile phone and i added on my listing ''UK post only and no one under 10 positive feedback'' then a person last minute put a bit on and won it the seconds after sent me a message.Sorry i can't buy it as your listing says UK and ...

User avatar by Community Newcomer
  • 62 Views
  • 5 replies
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not a happy customer

As a disabled person looking for help they just kept on you have to parcel the item up it was to big for me to handle and it cost me £50 to have it dismantled, asking for the £50 to be given back there reply was no we dont give a refund to have it di...

User avatar by Community Newcomer
  • 68 Views
  • 2 replies
  • 0 kudos

Selling

For some reason every time someone tries to buy my stuff it wont send to the location and I can't revise items because everything is locked

Vat

Why when I buy something from ebay, am I now being charged vat on top of the buy it now price. There is Nothing in the sellers description, that says vat will be added on top of the buy it now price.

Refund

I recently purchased a Nintendo DS system from a seller for $200 this guy informed me that the system was working when he sent it to me but the system does not work when I got it and he insists that I unscrew the back of it to show him the tampering ...

User avatar by Community Newcomer
  • 78 Views
  • 4 replies
  • 0 kudos

Back to previous page issue

Can anyone help me with this please! Previously, after I had looked at an item following a search, the option was 'back to search results' but this has disappeared. The only option now is 'back to previous page' which actually takes me back 2 pages t...

User avatar by Community Newcomer
  • 29 Views
  • 1 replies
  • 0 kudos

Contacting Ebay by phone or email

How do I contact Ebay... I have tried call back, but just get thast they have tried ringing back but even though I am home all the time.. they never ring... I have sent an item back for a refund... after a resolution case was opened... I have proof t...

User avatar by Community Newcomer
  • 61 Views
  • 2 replies
  • 0 kudos

Cancel an unpaid item

How do I cancel a sold item that has not been paid for and is past the 30 day cancellation period and the buyer is not responding? Becasue the unpaid item is now over 30 days old, it's stuck on my Sold page and the only options available to me on the...

User avatar by Community Newcomer
  • 34 Views
  • 2 replies
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Resolved! Sold Three Items and None Have Paid

I have sold three item's, but none of them haven't paid. It's been nearly two and three days they haven't paid and I have sent a reminder as well. Does eBay compensate me or do I get screwed? Why does eBay do f**k all about this and seems to only pun...

20% fee from eBay ?

Hi I have just paid gor two pairs of trousers and when I checked my bank statement I have been charged more than I should have I contacted the seller and they said eBay charges 20% does anyone know much about this please ?

Resolved! Global Shipping Programme

Hello,Several years ago I opted out of the Global Shipping Programme, and fine, didn't sell anything overseas. Yesterday, suddenly, I sold an item through the Programme, that incurred a postage charge of £40.15. I certainly didn't opt 'back in'. Anyo...

User avatar by Frequent Community Member
  • 48 Views
  • 2 replies
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Listing violating ebay's Location policy!!

I got a message from ebay saying that one of my listing is violating eBay's location policy and then blocked the listing without any warning. I contacted eBay regarding this and I was not found guilty and then the listing was reinstated as a complete...

User avatar by Community Newcomer
  • 33 Views
  • 0 replies
  • 0 kudos

GSP and refunds

I appear to have the same problem as n_u_f_c from an earlier post and I did not like the sound of the outcome "the seller" lost the case. I have supplied the tracking number to the buyer, which proves delivery to the GSP depot - this was also signed ...

Seller won't respond

Hi guys I was wondering if anyone could help. I bought an item from eBay at the value of £50. When the item arrived which was sound proof foam panels, alot of the content was damaged. I messaged the seller who offered a 25% discount to which I was no...

User avatar by Community Newcomer
  • 33 Views
  • 1 replies
  • 0 kudos

eBay charges

I have looked at my charges and money has been taken twice for the same product. The first transaction fell through when the man failed to pick it up so it was relisted and sold successfully.

User avatar by Community Newcomer
  • 36 Views
  • 2 replies
  • 0 kudos

ebay data

I changed my phone number in my ebay data. But when I want to verify my bank details, during this process the verification code has to be sent to my previous phone number. What to do with this? I called the helpline, but I wasn't even heard.

receving item

my orders get delievered on friday but no one is going to be in the house and i can't wait any longer as their for someones birthday . is it possible an ebay delievery person can leave the packages near your house if your not in and if so how can i c...

User avatar by Community Newcomer
  • 50 Views
  • 1 replies
  • 0 kudos

Shipping costs

Hello i bought to records today from the same sekler. Unfortunately i paid for the first one. But they should go in the same package. So it Will be the same shipping costs. Can you helo US to take away the shipping costs on the other one i bought.

User avatar by Community Newcomer
  • 68 Views
  • 5 replies
  • 0 kudos

unjust refunds from sellers

Hi There, I wonder whether anyone else has experienced the same as a buyer. I recently won the bid for an ipad pro. It was an excellent buy and my offer was accepted. After payment the seller said I had the inorrect address which was clearly the corr...

Receiving money from refund

I recently bought an item off eBay and was told by the seller that I will have to have a refund as he won't be able to get paid on his account. He then refunded me and it says I have been paid to the same payment method I used to purchase the item, I...

User avatar by Community Newcomer
  • 33 Views
  • 2 replies
  • 0 kudos

A letter to ebay

To the idea creators of the ' must have more profit!!' makers of this current well groomed and trendy, great, super, and smashing EbayHello ... You are driving me crazy. Your new methods of paying out, or ' managing my funds' as you call it keeps put...

User avatar by Community Newcomer
  • 45 Views
  • 1 replies
  • 0 kudos

EBay not supporting sellers

So I sold a lovely Tag watch , it was perfect and working as it should. Buyer promptly thanked me and gave positive feedback. About a week later buyer contacted me to say the watch was broken and wanted to return it . I explained to the buyer he'd br...

User avatar by Community Newcomer
  • 184 Views
  • 4 replies
  • 0 kudos

Negative Feedback

Hi All, Currently every week I am constantly on the phone to eBay about removal of negative feedback, there request systems you always get denied and doesn't work. And all the negative feedback is left by people who have never contacted me to resolve...

unable to list an item

I have created a listing but when I try to list it eBay will not list it as it says my account is paused. To remedy this it says I must update my account. The link goes to a page that gives the only option as 'learn more' when this is clicked it goes...

User avatar by Community Newcomer
  • 90 Views
  • 9 replies
  • 0 kudos

Listing was removed from eBay

Hi I have got email from Ebay that my list has removed accuse of Counterfeit products, Its clearly on photos the orginal receipt price details and Authenic card However I tried to contact and help on Ebay but gone to Automatic live chat which is usel...

User avatar by Community Newcomer
  • 51 Views
  • 2 replies
  • 0 kudos

Resolved! Seller refused a return

I am both frustrated and angry at Ebay's buyer protection, or should I say lack of it. I was searching for a new sink for my camper van. I found one, but there were no measurements on the listing. I messaged the seller and he sent the measurements as...

Resolved! faulty item

I bought a new vax on ebay in june, worked fine the 1st time now the water is leaking out the back, contacted seller and said its down to the manufacturer help please, if I had purchased from a shop with receipt i know I would get money

User avatar by Community Member
  • 34 Views
  • 1 replies
  • 0 kudos

High Value Dispute Opened

The buyer opened highvalue dispute. I sent the item using UPS Adult Signiture required. eBay is asking for a photo to be uploaded, but I don't know which one I should I do as there are 2. First one is in ups.com when you enter tracking number there i...

User avatar by Community Newcomer
  • 43 Views
  • 1 replies
  • 0 kudos

Resolved! Seller feedback

A seller won't give me feedback saying that the fedback system is broken for sellers. However he's been saying this for weeks and I don't believe him.Can anyone confirm that the feedback system for sellers is broken?

User avatar by Community Newcomer
  • 155 Views
  • 9 replies
  • 0 kudos

Printer Friendly Page - Blank page

HiOn a sold item, from the item page, I used to click on 'view order details' and then printer friendly page and get what I need, which was a new page load up, which was printer friendly. Or at least I did until eBay changed the interface. Now when I...

FRAUD LISTINGS

Just looking at today's NEW LISTINGS for Classic Cars - Yep! You guessed it- About 250 FRAUD/SCAM listings! SO OBVIOUS to the trained eBayer eye - but not to eBay themselves?? It is a repeated pattern and seems to especially occur over weekends (Toda...

Parkside electric scarifier sold

We bought a Parkside electric scarifier on ebay through a seller , on 13 March 2021 . The item failed in September and we are trying to follow up with a claim on the 3 year warranty . The details of the warranty are not given on the seller's web page...

payments

Good Morning. I am having great trouble dealing with e bay Customer Services regarding a missing payment of £105. Ebay are adamant that they do not have the money but my bank is also adamant that the funds were returned to e bay and have provided pro...

saved searches

has anyone else had the problem with their saved searches, I have filtered results according to what I specifically want and lately I find ebay has expanded the filters to things I dont want ! isnt the point of having a system to filter results to ge...

Account restrictions

I got an email saying my account had been restricted because I was selling a counterfeit record but there are still several of the same item up for sale on ebay,how do I speak to them about this ?

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  • 3 replies
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Resolved! Change in format

Cant get listing for 'Collectables'--'Model Railways'-- 'OO Gauge'--'See All' anymore !!!!!......Comes up 'Cant find Page we've looked everywhere'.....seems that the site wants to direct to 'Model Railroads' which is the American version and no good ...

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  • 2 replies
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Doll catagories

What happened to the doll categories? Everything is lumped in together. No one can browse and no one can be bothered to trawl through thousands of dolls of no interest. They all go into one category, dolls and playsets. It's useless. I sell mainly an...

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